EXPERIENCE.
THE DIFFERENCE.
We've built great solutions for customers around the world
Driven by Business goals. Powered by tech)
From Insurance and Banking platforms in the United Kingdom, Call Centre solutions in Africa and Digital Media Streaming in Asia to name a few, we have a solution that will enhance your customer relationship and drive your business strategy forward
Here are a few of our that we are most proud of
Digital Banking & Insurance
Sales & Service Automation & Integration
One of the oldest and most respected banks in Africa offering a diverse range of financial products and services including transaction and savings accounts, mobile banking, mortgage loans, money market investments, term deposits and pay-roll loans. These are delivered through a large branch network which is linked to 3 online real-time banking systems
Challenges Faced
- Large legacy estate resulted in slow, inefficient business processes
- Old IT estate that was costly to maintain and difficult to extend
- Complex environment lead to high risk
- Increased legislative changes and controls
Our Solution
- Design of a new digital business model
- Streamlined business processes
- Simplified product list
- Customer Relationship Management, Sales Automation & Customer Service (Salesforce)
- Reverse engineering of customisations in the existing solution
- Selection of add-on applications to automate and speed up processes (Vlocity, Docusign, Conga)
- Use of automation and straight through processing (Rules Engine)
- Integration to 8 new business capabilities (ID verification, Credit Checks, AML, SIP, PEP)
Outcome
By partnering with us, the client realised a reduction of :
- Bank accounts opened in-branch with debit card from 3 days to just 30 minutes
- Mortgage processing from 40 days to 24 hrs
- Introduced new agile ways of working to the internal teams